In my job, we have hundreds of customers that are tech savvy and are nearly all heavy computer users. During business hours, we make ourselves available via iChat and we prefer the customers contact us that way. Most of them do and it works great.
Also, our company is stretched from Canada to Texas to Pakistan so iChat is the best way to keep up with each other.
The reason I like iChat is because I can talk with multiple customers and potentional customers at once. Also, if they have a question and I need to remind myself of the answer, I can do a quick look-up with nearly no delay in the conversation. It’s also a conenient way to send and receive files.
Even though the list of “buddies” gets long and sometimes the chats are numerous, Chax and improving typing skills makes it a great tool to use for business. In fact, iChat is an absolutely essential business tool for me.
So, why does it feel so strange to ask someone for their “AIM buddy name.” To me, “AIM” and “buddy” just has a juvenile connotation to it. It is even worse when their answer is something like, “babyroxx97.” It just feels so strange. It’s the way I use to flirt with girls in high school.
I’m hoping that some of you can help my change my view and see iChat as a big-boy tool. What are your first thoughts when you hear “instant messaging” and “buddy lists.” Does anyone else use iChat for business? Does it increase your productivity? If you don’t use it for work, how often are you chatting for fun? Do you feel that your Mac “buddies” are more prone to use instant messaging than your PC “buddies?”