Apple Store Geniuses speak
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They aren’t supposed to talk about their jobs, but Mac|Life managed to get one former and one current Genius Bar staffer to chat about working with Apple’s customers:
“Well, probably something like 70 percent of the stuff we see - laptops, desktops, iPods - are just things that are very simply physically damaged by the customer,” the anonymous Genius says. (Take a minute, as we did, to inventory your recent history of bad-owner accidents. Ours included dropping laptops, spilling Gatorade into our keyboards, and yanking the headphone cord out of an iPod so carelessly that the plastic input ring chipped off.) “Do people realize that when you buy an electronic device, the warranties don’t cover physical or ‘accidental’ damage? You break your iPod and - I’d never say this to a customer - but the Genius Bar is not for you. Go to the store’s front desk and give it to the iPod recycling program, or go to iPodResQ.com. That’d save a ton of time, because we just can’t help you.”
May 29th, 2007 at 4:07 pm
So true. The customers really can be idiots at times.
It’s just the customers not looking after their stuff correctly though.
May 31st, 2007 at 7:43 pm
Your Genius is telling the truth… and I do not work for Apple but I have seen and heard some werid stories…
A classmate of mines instead of buying a sleeve or nice backpack for his PB 17-inch put his laptop in a plastic bag and one day well let’s just say the Powerbook fell out and he was wondering would Applecare cover this…
In a forum some person decided to use their 12 inch Pb in the restroom and somehow it fell in the toilet…
Not picking on these peopel but they are making hard for the rest of us when we have serious issues with our computers because a few people abuse their machines we all have to suffer…